How do I change my address?
How do I add a dependent?
To add a child to the Plan, you must complete a Family Update form and include a copy of the birth certificate, adoption papers, or court order. If you are adding a stepchild, you must provide a copy of your marriage certificate and a copy of your spouse’s divorce decree or other court order showing the responsibilities of the natural parents of the stepchild. Stepchildren are eligible from the date of your marriage, provided they are living in your home and are dependent on you for support.
What do I need to know when I’m starting to think about retirement?
Active Participants and Pre-Medicare Retirees
When will I receive my medical ID cards?
How do I submit a claim?
If you receive services from a nonparticipating or out-of-network provider, you may have to submit the claim. To submit a claim:
- Request an itemized bill from the provider.
- Complete an Initial Report of Claims.
- Submit it with the itemized bill to the address found on the form.
How do I find an in-network provider?
Is there a copay for an office visit?
Yes, you will pay $25 per visit at a participating provider. Note: If you are a West River participant, you pay only $15 per visit.
If you visit a nonparticipating provider, you will pay the full cost of the visit until you reach your deductible. At that time, you pay 30% of the cost of the visit.
What is the deductible?
The deductible is $500 per person and $1,000 per family. Note: If you are a West River participant, your deductible is $800 per person and $1,600 per family.
Does the Plan cover chiropractic and acupuncture treatment?
Yes. The Plan covers 100% of reasonable and customary charges for a combined maximum of 19 visits per year per person. Note: If the services required are work-related, auto-related, or involve third parties, then the benefits do not cover the services.
Does the Plan provide vision benefits?
Yes. Benefits include $500 every two years for exams, frames, lenses, and contact lenses. (The allowance is replenished on the first day of every even year.) In addition, the Plan pays 100% (up to $500 per eye, once per lifetime) for LASIK eye surgery.
What is an HRA? What can I use the money in my HRA account for?
How do I receive reimbursements from my HRA?
How do I stop automatic reimbursements from my HRA?
If you don’t want to receive automatic reimbursement, you must complete the Health Reimbursement Arrangement Election Form (Off). Subsequently, you will need to submit all qualified medical care expenses with an HRA Claim Form.
Can I use the money in my HRA even though I am not currently eligible for coverage?
How do I file a claim for vision or hearing benefits?
If you are submitting a claim for hearing benefits, use the Initial Report of Claims form.
How do I file for disability benefits?
If you become completely disabled and are unable to work, you should complete the entire front side of the Initial Report of Claims form. Note: The disability cannot be job-related, auto-related, or third-party liability-related. Your physician should complete the back side of the form paying particular attention to questions 1, 2, 4, 5, 7, 8, and 9. Your physician must sign and date the form. Return the completed form to the address on the form.
I lost the letter sent to me regarding a pending accident claim. How can I get a replacement?
Health Dynamics Physical
What is a Health Dynamics physical?
A Health Dynamics physical is a comprehensive preventive care examination, including laboratory tests. The Plan pays 100% of the cost for the physical when it takes place at a Health Dynamics facility.
What are the benefits of receiving a Health Dynamics physical?
Active Participants and Pre-Medicare Retirees: You will gain a better understanding of the current status of your health and your risk profile—but it will also save you a lot of money!
Medicare Retirees: While it won’t save you money, you get all the advantages of a comprehensive physical at no cost to you.
How do I get reimbursed for my gym or health club membership or copayments and/or coinsurance after my Health Dynamics physical?
Note: This answer applies only to Active Participants and Pre-Medicare Retirees.
After you and/or your spouse complete a Health Dynamics physical, you must complete a Health Dynamics Claim Form and attach copies of your health club membership fees or copies of your Explanation of Benefits (EOBs) for copayments and coinsurance. Send the completed form and required documentation to the address on the form.
Who do I contact for questions about my Medicare coverage?
Call UnitedHealthcare at 844-280-7756 (TTY: 711).
How do I file a claim for hearing or vision benefits?
Learn more about your hearing and vision benefits.